Why is My Order Delayed?

Your order usually delivers in 3-5 business days. If it's taking longer, you might have ordered a "Web Exclusive Item" which ships directly from their vendor to you. Fear not, your order is most likely on the way. But, if you don't see it at your door in 5-7 business days, count on Road Runner Sports to send you a shipping update email 

Related FAQ

  • What are My VIP Family Membership Benefits?

    90-Day Wear 'em & Love 'em VIP test run  10% instant savings on everything VIP Best Price in America guaranteed on all top shoes Warp speed promise, VIP orders are on the way in 2 hours Free shipping on every order! No minimum Exclusive events and sales

  • How Do I Find the Tracking Number for My Order?

    You'll find your tracking number with your shipping confirmation email. Your confirmation email was sent to the email address associated with the order. If you don't see this email in your inbox, check your 'SPAM' email file. Your secure and trustworthy email system might have …

  • How Do I Receive Road Runner Sports Promotional Emails?

    Feel the love VIP! You'll be in-the-know on the newest gear, awesome events and AMAZING savings. Just plug your email address into the 'Sign Up' box on the Road Runner Sports home page to turn on the fun.

  • What Does "Your Web Exclusive Items - Standard Shipping Only" Mean?

    You have great taste VIP! If your carted item is labeled "Web Exclusive Item" your item is shipping directly from their vendor. To make sure you get the world's best gear, Road Runner Sports uses a variety of shipping methods and resources. Your web exclusive items can take add…

  • I Noticed a Charge for Road Runner Sports VIP, What is This?

    That's your VIP Family Membership annual dues. Road Runner Sports will take care of you non-stop because VIP Family members score the biggest savings and are the best part of their family. You can take advantage of all your amazing VIP benefits. 

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