Why is My Order On “Unable to Authorize”?

An order is placed on “UA” status when JTV is unable to obtain authorization from your credit card provider. For assistance, please contact  Consumer Protection department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.

Related FAQ

  • What is “Waiting to Ship”?

    The “Waiting to Ship” status indicates that your order is being packaged and prepared for shipping. An order cannot be cancelled once it has reached this stage.

  • Does JTV offer a Satisfaction Guarantee?

    JTV at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your…

  • Why is My Order On “Hold”?

    An order is placed on hold when JTV does not have the correct billing address for the credit card you provided. This situation can be resolved by contacting Consumer Protection at (800) 931-7001. Please give them the address where you receive your statement. Once this is resolv…

  • Is my information safe?

    JTV understands that many people are reluctant to enter their credit card numbers in unfamiliar places online, but you can rest assured that your information is safe and secure with Jewelry Television®. JTV provide optimum protection for secure online transactions by using high…

  • What are Your Payment Options?

    Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express (and the debit cards backed by any of the previously mentioned companies), as well as PayPal and our own private-label retail credit card, Jewelry Television® Preferred Account.

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