Why is My Order Status Showing As "Pending" Even Though I've Already Paid?

Related FAQ

• How Do I Change My Shipping Method After Placing an Order?

  Unfortunately once an order is placed you will not be able to change the shipping method, Be sure to double check before giving the go-ahead!

• What Payment Methods Does OnePlus Offer?

  OnePlus currently accepts payments made through credit/debit card (Visa, Mastercard, American Express) and PayPal. Please note that the availability of each payment option is subject to change.

• How Long Do I Have to Make a Payment When Placing an Order?

  After you place your order, your item(s) will be reserved for 1 hour - you may make a payment any time within that period. If you decide to pay after 1 hour, you must place another order. Please note that stock availability is not guaranteed if you place your order later on.

• Why is My Order Status Showing As "Processing " Instead Of "Paid"?

  When an order shows as "Processing", this is usually due to a faulty connection between the credit/debit card provider's server and OnePlus' own. In this case, the backoffice team will manually send the payment request until it's succesful, which could take up to 5 minutes. Onc…

• What is a CVV Or Security Number, and Where Can I Find It?

  A CVV or security number is normally a 3-digit numeric code available on the back of your credit or debit card. On American Express cards, it is a 4-digit numeric code located on the front of the card. This code is often used for verification purposes to prevent fraud, especial…