Why is My Order Status Showing As "Processing " Instead Of "Paid"?

When an order shows as "Processing", this is usually due to a faulty connection between the credit/debit card provider's server and OnePlus' own. In this case, the backoffice team will manually send the payment request until it's succesful, which could take up to 5 minutes. Once the payment has been successful, OnePlus will update the order status to "Paid". If you don't want to wait, you can cancel the order in the "My Orders" section of your account and place a new one trying a different payment method. 

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