Why is My Tracking Number Not Working?

If this happens, there might be two reasons:

  1. When Vova ship their packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. Vova suggest that you wait a few more days. 
  2. You may need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track using the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact Vova. Vova is willing to assist you on this issue.

Related FAQ

  • Can I Order Vova Products Over the Phone?

    Unfortunately, ordering via phone is not available currently. You can place your orders directly from Vova website or smartphone using app. If you need further assistance, Vova's Live Chat representatives are ready to help you out.

  • Which Payment Methods Do You Accept?

    Vova accepts credit card & debit card, PayPal, and also local payments (country dependent).

  • What Countries Or Regions Does Vova Ship To?

    Vova ships worldwide. There may be particular locations that Vova might require additional information for shipping, but such cases are rare. In case this happens, Vova will get in touch with you ASAP.

  • Is It Safe to Make Orders On the Vova Web?

    Yes, the transmitted data is encrypted by SSL. Only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs Vova otherwise, payment will be cancelled.

  • Why Did My Package Status Not Update for Several Days?

    Sometimes it takes several days for the tracking information to be updated. If your shipment is from international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days). Somet…

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