Why is the Return Policy 30 Days After Receiving My Order?

Sales of heated jackets is a seasonal business and our returns policy is written to account for this. Gobi Heat sincerely wants customers to has a satisfying experience and love their Gobi Heat product. In the event that you decide to return your jacket or gloves, Gobi Heat require that your item(s) be dropped off as the post office or shipping carrier within 30 days of receiving the item(s). This is so Gobi Heat has a reasonable opportunity to resell the item before the season ends.

Related FAQ

  • How Long Does the Jacket Stay Warm?

    The jacket has three temperature modes, low; medium and high. Depending on which mode you use, the jacket will stay warm up to 10 hours.

  • If I'm In Canada, Do I Have to Pay Taxes and Duties?

    Taxes are calculated at checkout, however duties are not. Purchaser is responsible for any duties associated with their order. 

  • What If I Lose My Instructions?

    You can always download a pdf of your owner’s manual from www.gobiheat.com/pages/instructions Also, feel free to email customer service at customerservice@gobiheat.com and they will be happy to send them to you.

  • How Do I Wash My Jacket?

    Great news, your jacket is washer and dryer safe. Simply remove the battery, tuck the connector back into the battery pockets and wash as you would any other high quality item of outerwear. 

  • Does Gobi Heat Ship to Canada?

    Yes, Gobi Heat ships to Canada for a $30 flat rate fee. The transit time is typically 6-10 days. 

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