Why Isn't My Gift Card Being Accepted?

Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card. If you still have issues, contact Customer Service at 1-888-863-1968.

If you’ve purchased a Gift Card at one The North Face® Retail Stores, and it begins with the numbers “2005”, you cannot redeem this Gift Card online. Please bring this card to any of Retail Stores to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.

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