Why It Says Refund When I Didn't Want a Refund On My Item?

Related FAQ

• Am I Able to Apply Multiple Discount Codes?

  Only one coupon code is eligible per order. It is also very convenient to apply the coupon to your order. After you check out from the shopping cart, under the Order Summary, please enter your coupon code, then apply, the coupon will be applied successfully.

• Why Isn't My Promo Code Applying?

  Firstly, please be sure your SHEIN code hasn't already been added successfully. Also please be sure that the code has not expired. Thirdly, please kindly note that coupon codes only apply to full priced items, they will not apply to an item that is on sale.

• Why is the Tracking Number Not Working?

  When SheIn ship packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out…

• Why Was My Package Returned to Shein?

  There are multiple reasons your package might have been returned to SheIn. Wrong or incomplete address    Invalid phone number                    Unable to deliver       …

• How Long Will It Take My Order to Arrive?

  Here at SHEIN, they take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 6-17 business days depending on what country you reside in from the date your order was placed.