Why My Order Hasn’t Been Shipped 7 Business Days After Payment?

Related FAQ

• Does Cafago Check the Products Before Shipping Them to Me?

  Yes, for sure.  Cafago has a professional quality control team. They will check carefully for each item Cafago received from suppliers and manufacturers to avoid sending defective goods to customers. If a item is found defective in QC test, it will be returned to the supp…

• What Should I Do If My Products Go Broken After a Period Of Use?

  If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact Cafago via email to service@cafago.com). In this case, please kindly provide Cafago with proof a…

• Why Was My Order Partially Shipped By Cafago?

  There are three reasons why your order was partially shipped： Cafago has different warehouses, Cafago will not combine them together and will ship from the correct warehouse separately. The items are overweight so need to be shipped in different packages. The item is out …

• Items are Missing From My Order, What Do I Do?

  Possible reasons:  Order Split Shipped: Check your order whether it has not been split shipped.Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments. CAFAGO made a mistake: On rare occasions an item maybe misse…

• What Should I Do If My Payment Page Had an Error?

  If the payment page displays an error, please kindly try to reorder. If the issue cannot be solved, please contact Customer Service by email to service@cafago.com.