Why Should I Create a User Profile At H&M?

Before placing an order, you need to create a user profile. When you log in to your user profile, your personal details are already stored so that you don't have to enter them again when placing a new order. You also have access to My H&M, where you can get a full overview of your profile, pending orders, order history, shipping and payment details.

Related FAQ

  • Does H&M’s Jewellery and Other Metal Details Release Nickel?

    H&M applies the limit for nickel that is developed /set with concern for users. Frequent tests are done to assure that the limit is not exceeded.

  • What are the Shipping and Handling Costs?

    H&M offers free shipping on all Standard orders of $40 or more with code 0040, regardless of the size and weight of your package. For Standard orders under $40 there is a flat rate shipping fee of $5.99.H&M also offers Next Day Delivery for $24.99.

  • How Can I Add a Discount On My Order?

    If you received a discount code from H&M you can enter this code at the checkout page. The field for the discount code is located on the right side above the purchased items.

  • How Do I Return Or Exchange an Item Purchased In a Store?

    Items purchased in an H&M store may not be returned to hm.com.Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt.Merchandise retur…

  • How Do I Wash Knitted Wool Garments?

    Make sure you follow the care instructions on the label. If your washing machine has a wool program, use this. If hand washed, remember to carefully squeeze any extra water out of the garment. Reshape the garment after wash and dry flat for optimal care.

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