Why Was I Charged Twice?

Every payment method is initially authorized, not charged, when an online order is placed to be sure funds are available. This pending authorization will fall off your account automatically, usually within a couple of business days.

Some payment methods remove pending authorizations faster than others. Please contact your payment provider for more information.

Related FAQ

  • When Will I Be Charged for My Online Order?

    Online Orders    If you are shipping to one of PacSun's stores, you will be charged when you place your order. If you are shipping anywhere else, you will be charged when PacSun ship your order. You will only be charged for the items that are shipped, along with appli…

  • How Long Will It Take to Process My Return?

    Return In Store If you returned your order to one of their stores, the process begins immediately and will take between 3 and 5 business days to post to method of payment.   Return by Mail Returns by mail take longer because of shipment time.  Refunds are pr…

  • Which Payment Methods Does PacSun Offer?

    For domestic orders, PacSun accepts the following payment methods:  Credit and Debit Cards (Must be issued in the U.S.)  Visa MasterCard American Express Discover PacSun Gift Cards and eGift Cards (May not be used in combination with PayPal.) PayPal (Orders cann…

  • Can I Change My Order Or Cancel It?

    Unfortunately, once you have placed your order it cannot be changed or cancelled. This is because the team picks and packs your order right away, and wraps all the orders together on pallets which are sealed for shipment regardless of when they actually ship.

  • What is the Delivery Guarantee Of PacSun?

    PacSun offers an on-time shipping guarantee. After processing and shipping, if your domestic order is not delivered within the specified delivery date as found on the shipping table, PacSun will refund the shipping cost.  The refund will be credited to the same method of p…

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