Why Was My Order Canceled and My Payment Refunded?

Below please find some of the most common reasons for this type of situation:

The full name and shipping address of your PayPal account do not match the details you entered for this order. Banggood.com has tried to contact you but have not received your response within a reasonable period of time. For this reason, Banggood.com may have canceled your order.

One or more of the products contained in your order were out of stock. If Banggood.com does not receive a response from you within 5 days after contacting you for the first time, Banggood.com will send you a refund of your purchase.

Related FAQ

  • Why is My Order Status Shown As "Back Order"?

    “Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and Banggood.com will dispatch the available items first.

  • Why Did I Not Receive a Tracking Code?

    You will not receive a tracking code if your order is worth less than 25$ and has been shipped with Standard Shipping.

  • I Can See That the Status Of My Order Shows "delivered", But I Have Not Received My Parcel. What Can I Do?

    Below are some steps and suggestions on how you can solve this issue:Check if the shipping address of your order is correct;Ask your neighbors, relatives or friends if they have received the parcel on your behalf;Request an official document from your local post office in which…

  • What are Pre-orders?

    “Pre-order” is a function aimed at showing you the latest and most exclusive products allowing you to buy them in advance.

  • Do I Have to Pay VAT Or Other Charges On My Order?

    Banggood.com does not charge customers with any additional fees or taxes. However, you may still have to pay the following ones:Bank transfer charges;PayPal recharging fees;Customs and import duties;If you are a drop-shipper or wholesaler, please ensure that you are abiding by …

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