Why Was My Order Cancelled By Five Below?

After you place an order, Five Below will verify and authorize all of the information that has been provided. If Five Below is unable to do so, your order may fail or be delayed. If it fails, or if changes to the inventory occur that affect your order during a delayed authorization, Five Below must cancel or modify your order. Five Below will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, please call Five Below at 844-4-5BELOW (844-452-3569) or email customer.relations@fivebelow.com.

Related FAQ

  • Does Five Below Ship Orders Outside Of the Continental US?

    At this time, Five Below ships only within the continental United States only. Five Below does not ship to Alaska, Hawaii, or Puerto Rico. Five Below is able to ship to any Military Address.

  • What Carriers Will Be Used to Ship My Order?

    Five Below will ship out your package with either FedEx & USPS. Also, with some orders FedEx will hand the package over to US Postal to deliver to you. You can always use the tracking number in your shipping email to double check.

  • Does Five Below Ship to Military Addresses?

    Yes! Five Below does ship to military addresses! You can go through checkout and place your order to your military address.

  • Can I Store Multiple Addresses In My Address Book?

    Your address book within MY ACCOUNT allows you to save and edit both shipping and billing addresses for an easier checkout process. After you have created an account, you can fill in your billing and multiple shipping addresses if applicable by choosing the "Edit" link.

  • What Do I Do If My Order Does Not Arrive?

    Send an e-mail to customer.relations@fivebelow.com or call Five Below at 844-4-5BELOW (844-452-3569). Please be sure to tell Five Below your order number from your Order Summary.

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