Why Was My Order Cancelled?

NFL Shop will be unable to fulfill your order/item if one of the following scenarios takes place:  

Out of Stock: The item(s) you purchased is no longer available when we go to ship your order  

Order Verification: NFL Shop is unable to verify your billing/payment information    

Customized Requirements: The merchandise purchased is in violation of one of the following requirements:  

  • Team Licensing Restrictions 
  • No slang, phrases or profanity will be accepted

When NFL Shop is unable to process an order, they will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Once the refund is processed it can take up to 2-7 business days for this to reflect on your account statement.

Related FAQ

  • What Information About Me is Collected and Stored?

    NFL Shop collects two types of information on this Web Site: Personal Information and Non-Personal Information.

  • Will I Be Charged Sales Tax At NFL Shop?

    Sales tax is charged for orders shipped within areas of the United States where NFL Shop has a business presence and/or NFL Shop has determined sales taxes are applicable. Items shipped to military addresses are not subject to taxes. The amount of state sales tax charged is ba…

  • Why Didn't All Of My Items Ship Together?

    In some cases, orders with multiple items are shipped in more than one package. Below is a list of reasons for why items may ship separately: Order contains a large amount of items that must be shipped in more than one package. Order contains a Special Event Item that has…

  • What is the Return Policy Of NFL Shop?

    The Process of NFL Shop is simple and hassle free. You can return your merchandise to their warehouse up to 90 days from your item's ship date.

  • What Payment Methods Does NFL Shop Accept?

    Credit Cards Debit CardsPayPal

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