Why Was My Order Declined on DERMAE?

In most cases, orders are declined due to a mismatch of address, zip code or security code. The information you provide must be correct and must match the information your credit card company has on file.

If you have checked your information and it appears correct, please contact DERMAE to so DERMAE can help troubleshoot the problem. If you'd like, you can also place your order with DERMAE over the phone.

Related FAQ

  • Does the Products Contain Fragrances?

    DERMA E offers a wide variety of products, some of which contain naturally-scented essential oils, some of which contain phthalate-free fragrance blends and some of which are completely fragrance-free and scent free.

  • There are So Many Facial Skin Care Products. How Do I Choose the Right Ones for Me?

    To choose the best facial skin care products suited for you, determine what your biggest skin concern is and consult the Top Skin Concerns section of this website. The products are categorized according to primary skin concerns such as Age Spots, Dark Circles, Sagging Skin and …

  • What If I Have an Allergic Reaction to One Of the Products?

    If you have an allergic reaction to a DERMA E product, discontinue use immediately and consult your physician. You may return the product to the location where you purchased it or to DERMA E for a full refund.

  • How Should I Test the Products to Make Sure I Can Use Them?

    If you are using any skin care product for the first time, particularly if you have a history of extreme skin sensitivity, we suggest you conduct a self-patch test to check for the possibility of an adverse reaction. Simply apply a small amount of product on the inside of your …

  • How Do I Get an Estimate Of Shipping Charges?

    To get an estimate on the shipping charges for your order:Add all items you would like to purchase to your cartClick View CartSelect the destination CountrySelect the destination Zip CodeClick Get Shipping Estimate to request a quote for shipping on the items in your cart.

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