Why Was My Order Of Forever 21 Cancelled?

  • Forever 21 was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
  • If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • If you still need assistance, please contact Forever 21.

Related FAQ

  • Can I Modify Or Cancel My Order At Forever 21?

    Due to their efforts to ensure that you receive your order as quickly and accurately as possible, Forever 21 is unable to cancel or make changes to your order after you have placed it with Forever 21.

  • What Kinds Of Payment Methods Does Forever 21 Accept?

    Forever 21 accepts the following forms of payment: Visa Master Discover American Express Paypal Forever21 Gift Cards, E-Gift Certificates, and Store Credits issued within the United States

  • How Soon Will I Receive a Refund for My Return?

    Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to …

  • How Do I Track My Package After It Has Been Shipped?

    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 

  • Can I Order By Phone?

    Unfortunately, Forever 21 does not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.

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