Why Was My Order Rejected?

Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.

Related FAQ

  • Can I Change My Shipping Address After Ordering?

    Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship ticket and will likely only change your delivery information if it is completely necessary.

  • When Will My Tickets Ship, and How Soon Will They Arrive?

    Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.Seller notes often indicate when an …

  • What is TicketNetwork.com?

    TicketNetwork.com is an online marketplace that connects buyers and sellers of live event tickets. It is the signature retail website of ticket software company TicketNetwork, Inc., and is headquartered in South Windsor, CT.

  • Can Tickets Be Shipped to Somewhere Other Than the Billing Address?

    Yes, customers are allowed to input an alternate shipping address for most orders placed through TicketNetwork. However, there are certain restrictions that are based on the ticket order total. Additionally, sellers may request a signed authorization from you if they desire pro…

  • Will I Receive My " Instant " Tickets As Soon As I Place My Ticket Order?

    In most cases, e-tickets marked as "Instant" will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it wi…

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