Why Was My Orders Shipped Separately?

Related FAQ

• Does Vova Ship to My Home Address Or Do I Need to Go Somewhere to Pick It Up?

  Except for some remote areas, Vova will deliver your order directly to the shipping address. Please enter the most convenient shipping address to receive your order.

• Why is My Tracking Number Not Working?

  If this happens, there might be two reasons: When Vova ship their packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of day…

• Why Did My Package Status Not Update for Several Days?

  Sometimes it takes several days for the tracking information to be updated. If your shipment is from international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days). Somet…

• Can I Pay With Currency Other Than US$?

  With Vova, you can easily change the currency on the website to convert prices according to your chosen currency to better understand pricing. This is very simple: On the top right portion of the website, click Currency to open the dropdown menu. Select your currency to re…

• Is It Safe to Make Orders On the Vova Web?

  Yes, the transmitted data is encrypted by SSL. Only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs Vova otherwise, payment will be cancelled.