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Related FAQ

• Why Haven’t I Received My Newchic Order?

  A. Your order has not shipped out yet. Newchic recommends you check the status of the order in your Account. Go to: View orders --My orders. B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estim…

• What Should I Do If I Want to Change the Shipping Address?

  Please contact Newchic, if the order has not shipped, Newchic will update the address. Newchic cannot change the delivery address after the order ships.

• What Does the Order Status “Back Order” Mean?

  “Back Order” means that some products in your order are currently out of stock and you need to wait for new stock to arrive. In this situation, your order will be split into sub-orders, and Newchic will dispatch the available items first.

• Where is My Another Package?

  If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.

• What Payment Methods Can I Use to Pay My Order?

  Visa / MasterCard PayPal iDEAL Wire Transfer Payment Cash on Delivery is only available for Saudi Arabia and the United Arab Emirates Boleto Bancário (only available for Brazilian customers)