Why Was My Voucher Not Accepted?

Please note that voucher codes are usually subject to certain conditions. Possible reasons why your voucher may not be working are either that it is restricted to a minimum order value or it may have expired. So, first of all, check the value of your order and the expiry date on the voucher.

Note also that you will only be able to redeem one voucher per order. Thus, it is not possible to enter more than one voucher code or to combine vouchers with other discounts. Each voucher can be redeemed once per customer. A cash payment of the voucher value is not possible.

Most vouchers and discounts don't include books or products by Dyson, Fatboy, Fermob, Gubi, Kartell, Knoll, Louis Poulsen, Magis, Muuto, Red Edition, Sonos and Vitra. Vouchers can generally only be redeemed as part of an order. A retroactive deduction, for example, on the amount of an invoice is not possible. A voucher will also not be considered valid after the deduction of returns, if the above named requirements (such as minimum order value) are no longer met. Vouchers may not be published or used in any other commercial way. Any recourse to the courts of law is not permitted.