Will I Be Charged for the Portion Of My Order That Did Not Ship?

No, if an item you have selected is out of stock, you will not be charged for the out of stock item. Vans will notify you regarding your updated order status.

Related FAQ

  • Will I Receive My Confirmation Emails If I Made an Error On My Email Address?

    Unfortunately, changes cannot be made after an order has been submitted. Confirmation emails can be forwarded manually to an updated email address by contacting Customer Service.   

  • Does Vans Ship Internationally?

    Vans only ships orders within the U.S., however they do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide …

  • What Days Does Vans Offer Delivery?

    Orders shipped by 3 Day, 2 Day, or Overnight deliver on business days only (Monday through Friday), excluding holidays. Orders shipped by US Postal Service can deliver on Saturdays (post office discretion).

  • Is the Vans Site Secure?

    Yes, Vans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed.

  • How Can I Receive a Prepaid Return Shipping Label?

    A prepaid return shipping label is provided with in-stock orders only. A replacement shipping label can be sent to you by contacting Vans for a replacement label. 

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