Will I Be Refunded the Full Value Of My Order?

If the item is returned in perfect condition within 14 days of receiving the RAN (Return Authorisation Number),you will be refunded the full price at purchase. You need to request the RAN number within 14 days of receiving the delivery. Boutique 1 does not refund the cost of delivery. Boutique 1 does not accept refunds on fine jewellery and earrings. You will only receive the full value if it is your first return of the order.

Related FAQ

  • What are the Payment Methods of Boutique 1?

    Boutique 1 accepts Visa, Visa Debit, MasterCard and American Express.You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction …

  • How Can I Track My Order on Boutique 1?

    You can view the stage of delivery by login into your My Account page and clicking on My Orders section. You will be able to see whether the order is processing, dispatched, partially dispatched, or complete.

  • Why Can I Not Reserve an Item?

    It is most likely that the item you are trying to reserve is not stocked in your preferred store so cannot be reserved. If the reserved button is greyed out then the item is not available for reservation. You will be asked to sign into or create an account in order to complete …

  • How Can I Reserve an Item?

    You can reserve an item online by clicking the ‘reserve in store’ button located next to the ‘add to wish list’ button on the product page. You can cancel or view a reservation by visiting the My Appointments and Reservations section on the left-hand side of the My Account page…

  • Can I Cancel/amend My Order Once It's Been Placed?

    Customers can cancel their order up until they get their email of dispatch and tracking number. To cancel an order simply click the button next to the order in the My Orders section and select cancel. In the notes box you can tell Boutique 1 the reason for your cancellation. Yo…

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