All orders are promptly processed. It is our goal to ship NON-IMPRINTED orders within 5 business days of the order receipt. Shipping is generally via UPS, FedEx or USPS (WCN's discretion). Customs, duties & brokerage fees are not included and are the customer's responsibility at time of delivery. Should bulky or excess weight affect the initial location-based calculation of your shipment in any way, you will be contacted for approval prior to shipping. Please allow adequate time for transit and customs clearance when ordering for a particular event.
In the event that, for example, a product image or description, color, style, packaging was not accurately represented, or that perhaps the party got cancelled, or way too many supplies were ordered, returns and exchanges on most items are gladly accepted within 30 days of the date received. Customer may choose to exchange the goods, receive the full value of the returned item(s) plus an additional 10% as a non-expiring store credit, or the original order amount may be refunded via the same form of original payment.
Should a product exchange be preferred, please inform Customer Service when obtaining the RA Number and follow the same steps above.
In addition to the RA number, inside the package the customer must clearly specify that an exchange is preferred.
Once the product has been received and inspected, the exchanged product will be sent out at customer’s expense, typically within 5-10 business days.
Also, you can visit Windy City Novelties Official Website to get more helps, faqs and knowledge base.
Founded in 1983, we strive to be your #1 party supply source. Offering the lowest prices on glow in the dark products, party decorations in a variety of themes, and even a vast selection of costume accessories at the best prices, we have over 17,000 products and add more each week. Be sure to also check out our customizable, heavy-duty vinyl banners, personalized invitations, and custom imprintable items.
We offer fast and friendly shipping along with great customer service. An entire team of preferred reps to serve all of your product needs, including specialists to handle any type of problem resolution are standing by. Even if you are not sure what you are looking for, our group of party experts can help you plan the perfect event in record time.