Wine Access Support Center

Find Wine Access helps, faqs and knowledge base quickly

Does Wine Access Accept Returns?

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For many reasons, there is no set in stone return policy. However, if you're unhappy with a purchase, Wine Access 's member services team will do all it can to make you happier.

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Can I Cancel an Order After I've Placed It?

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Absolutely, as long as it hasn't already been shipped. Simply email Member Services at [email protected] Or call (866) 946-3923 any weekday between 7am – 5pm PT.

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Does an Adult Have to Sign for My Shipment?

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Yes, by law, a person who is at least 21 years old must sign for the delivery, without exception.

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Why Should I Have My Wine Access Sent to a Business Address?

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Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.

If you have your Wine Access shipment sent to a business address, delivery usually takes place in the mid-morning and can be signed for by any adult on the premises.

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How Long Will It Take Before My Wine is Delivered?

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At checkout, you choose your delivery date. Most orders can be shipped 2-14 days after they are placed.

Some "pre-arrival", offers — largely collectibles — are shipped directly from the cellars, and can take as long as 3 months to arrive at your door.

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How Much Does the Shipping Cost Of Wine Access?

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It depends on what you're buying and how much. On most offers, shipping is included on a purchase threshold of between 2 and 12 bottles.

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Does Wine Access Ship Outside the United States?

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Nope.

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Also, you can visit Wine Access Official Website to get more helps, faqs and knowledge base.

About Wine Access

In our mission to secure the best wines in the world, we rarely rest, and we never settle. We visit the world’s most hallowed terroirs, explore its rising regions, and break bread with legendary winemakers, all with the goal of sharing coveted allocations and stunning values with you.

Join us as we travel the winding roads and sloping landscapes of a truly global wine country. As we gain access to coveted cellars from Bordeaux to Barossa Valley, as we discover hidden gems from California and Oregon, so do you. Experience the vineyards, crush pads, and caves where your favorite bottles are crafted. Hear the winemaker’s story, and learn the particulars that make every bottle more memorable.

We are a team of wine professionals qualified not only by our titles—Master Sommelier, Master of Wine—but by what inspired us to earn them in the first place: an unending passion for wine. Whether we are working to secure a small allocation of a single-vineyard rarity, a single case of a Grand Cru showpiece bottle, or 56 cases of a California classic, that passion is what drives us. We taste thousands of wines every year, and we stake our reputation on every bottle we select.