Zapals Support Center

Items that have been altered from their original condition or that have been worn, washed, used, or damaged are unable to be returned.

If an item has been sold as part of a "final sale", it may not be able to be returned. Zapals will let you know if this is the case. Products that were originally sold as part of a set are unable to be returned as individual items.

While Zapals tries to be as careful as possible, mistakes do occasionally happen. If you've received the wrong item, please contact us within 7 days of receiving your order. Zapals will arrange for the wrong product to be returned and you can choose to be refunded or have the correct product delivered.

Unless what you've bought from Zapals is damaged or faulty, return delivery will be your responsibility.

Please contact us within 7 days. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.

Zapals will check the returned item and may also contact the manufacturer. If Zapals finds it to be faulty, you'll receive a full refund including any delivery charges, or you can request a replacement. If you've included more than the faulty item in the same order however, the delivery charge won't be refunded.

If you're not 100% happy with what you've bought from us, you can return your order within 30 days, provided the item is unworn, unwashed, unused and undamaged Tags should still be attached and the items needs to be in the same condition as when they were received.

You need to contact us first of all before making a return; otherwise Zapals reserves the right to not process your refund request and the merchandise will be returned to you.

Once your return request is authorised and approved, Zapals will let you know how to return your items and where to send them.

If a package is returned to seller because buyer fails to collect it (Incorrect address, not at home or do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost.

It's easy to track your order, both while it's been processed and once it's been dispatched.

To check your order during processing, simply sign in to your account. Once your order has been dispatched Zapals will send you an email with information on how to you can track it.

If your order weighs less than 100g, we'll deliver it for free.

Delivery costs depend on a number of factors. These include:

• Delivery service (express, standard or sea freight)
• Weight and dimensions
• Destination

Delivery charges are shown on your order.

If your order is in stock, it'll be dispatched within 1-3 business days. If you've ordered something out of stock, it'll usually take 3-6 business days. Depending on where the delivery is going, delivery normally takes between 7-20 business days.

You can select from the following options:

• Express shipping
• Standard shipping
• Sea shipping

Zapals uses several major international carriers. These include UPS, DHL, FedEx, TN and EMS. The carrier Zapals uses will depend on your location.

Zapals delivers globally, including North and South America, Europe, Asia, Africa, Australasia and more.

You can choose to pay in British Pounds (GBP), Euros (EUR), Australian Dollars (AUD) and US Dollars (USD)

You select the currency you'd like to make your payment in, regardless of the country you're in. You can select the currency from the dropdown list on the screen. Zapals will use conversion rate to convert the cost of your order.

It's important to know your personal and financial details are safe. That's why we use the latest security technology. Your personal information (such as card details and address) stay encrypted during all transactions, and if you're using a credit card, you'll get the added security of Verified by Visa, American Express Safe Key or MasterCard Secure Code.

As with most online retailers, Zapals doesn't offer a cash on delivery service.

Zapals accepts all major credit cards including Visa, MasterCard, American Express. You can also pay using PayPal.
Zapals is unable to accept personal cheques, money orders or direct bank transfers.

Unfortunately, due to the speed at which Zapals dispatches orders, once your order has been placed you won't be able to modify or cancel it.

If you need to return anything, please contact customer care team.

Please contact Zapals's customer service team as soon as possible. Unfortunately, once your order has been dispatched Zapals unable to change the address.

You'll know your order was successful if you receive an email detailing your order. Once your order has been processed and dispatched you'll get another email with delivery details, including how you can track its progress all the way through until it reaches your front door.