Zivame Support Center
Find Zivame helps, faqs and knowledge base quickly
Can I Get a Cash Refund Of Courier Charges In Case Of Self-shipment?
No. Courier charges are only paid in the form of Zcoins and are non-refundable. Zcoins credited are valid for a year and can be redeemed against your next purchase.
The Product I Want to Return Was Bought On Discount. Will I Get Refunded the Full Amount?
No. You will only receive the exact amount paid for the product.
Can I Do Both Return and Exchange On My Order?
Yes, you can return and exchange products in your order.
The Amount Has Been Deducted From the Account But the Order Has Not Been Placed.
This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in Zivame's system, it will automatically return the amount to your bank within 7 working days.
If I Cancel My Order Will the GST Amount Charged Be Refunded?
Yes. If you cancel the order, the applicable GST amount will also be refunded to your Zivame account in the form of ZCoins.
If I Return the Purchased Product Will the GST Amount Charged Be Refunded?
Yes. If you return the product as per the returns policy then the applicable GST amount will also be refunded to your Zivame account in the form of ZCoins.
I Am Being Charged a GST Amount On My Order. What is GST?
GST will have to borne/paid by the ultimate consumer of the product or service.Goods and services tax (GST) is an indirect tax applicable throughout India which replaced multiple cascading taxes levied by the central and state governments.It is a destination based tax on consumption of goods and services.
I Got a Mail Saying My Order Has Been Dispatched. When Will It Be Delivered? What is My Courier Tracking Number?
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
How Long Do You Take to Deliver?
Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.
How Long are zCoins Valid?
zCoins are valid for a year from the issued date.
My Order Value is More Than My Available zCoins. Can I Proceed to Place Order?
The balance amount post applying zCoins can either be paid via credit card or you can opt to select Cash on delivery as your paymode.
I Am Placing an Order As a Gift to My Loved One. Will She Receive the Price Tags and Invoice?
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
How Do I Add New Products Or Remove Some Products From My Order?
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.
I Got an Error While Placing the Order. I’m Not Sure If the Order is Placed.
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, Zivame requests you to place the order again.
I Have Been Charged ₹88 On My Order. Why?
Break up of this is ₹49 against shipping charges and ₹39 against COD charges.
In Case I Return the Products, Will the COD Charges Be Credited Back?
No. These are one time charges and are non-refundable.
I Have Forgotten My Login Password, What Do I Do?
Please click "Forgot Password" on the login page & enter your email id. You will receive a link to help you reset your password.
Also, you can visit Zivame Official Website to get more helps, faqs and knowledge base.
About Zivame
Confidence is sexy and Zivame want to help women find it, wear it and be it every day.
To make a woman feel beautiful in seconds, to offer Every woman the confidence, comfort & choice she deserves