Zizo Wireless Support Center

Find Zizo Wireless helps, faqs and knowledge base quickly

Which Payment Option Does Zizo Wireless Accept?

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Zizo Wireless has a variety of payment options available. Zizo accommodates Visa, Mastercard, Discover, Amex, Paypal, and more.

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Can I Use More Than One Promotional Code?

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No. Unfortunately, Zizo Wireless only allows one discount code per transaction. If you attempt to use multiple codes, the system will replace your first/original code with the newly input code.

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How to Use Discount Codes At Zizowireless.com?

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All discount codes should be applied BEFORE you checkout. 

If you do not apply the discount code before checkout, please save the code for your next purchase as Zizo Wireless cannot apply it to your current purchase.

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Does Zizo Wireless Offer International Shipping?

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Yes, Zizo Wireless will ship to multiple countries around the world.

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Why Do I Need My Tracking and Order Number?

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It is important to keep your order and tracking numbers because Zizo Wireless uses that information to keep track of your order in their expansive database. With these numbers, Zizo Wireless can resolve your issues in a timely manner. 

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I Entered the Wrong Shipping Address. What Can I Do?

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Please contact Zizo customer support as soon as possible. If the package has not been shipped and you have notified customer support on time, they will be able to change the shipping address. 

If the package has been shipped, please contact the delivery company. They will be able to adjust the shipping address to the new destination.

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How Can I Check MyZizo Wireless Order Status?

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After you placed your order, you should have received a confirmation email with your order information. Once the package has been shipped, you will receive a shipping confirmation email with your tracking number. Depending on the shipping service you requested, the delivery company can vary. At Zizo, Zizo Wireless uses USPS, UPS, and DHL to ship your package. You can go to the delivery company's website and track your package there by entering your tracking number.

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How Long Does It Take for My Order to Be Processed?

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Typically, Zizo Wireless will process your order within the next business day. However, this excludes weekends and holidays. For example: If you order an item on Friday, Zizo Wireless will not be able to ship it out to you until Monday. Once the order has been processed, it will be shipped by the end of the day.

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Does Zizo Wireless Offer Free Shipping?

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At Zizo, if you spend $40 or more (before taxes) on a single transaction you will qualify for the free US shipping option. 

* Discount codes decreasing the product total may negate the promotion.

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How Much Does the Shipping Cost Of Zizo Wireless?

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  • Standard: $5.65 (5-7 Business Days) 
  • Expedited + Insurance: $10.99 (1-5 Business Days)
  • Expedited (USA Only): $32.99 (1-3 Business Days)

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What Shipping Methods Does Zizo Wireless Offer?

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The three shipping methods Zizo Wireless uses for all their packages are UPS, USPS, and DHL. 

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How Can I Clean My Zizo Case?

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  • Remove the case from the phone. 
  • Get a damp rag/cloth and clean the area of your case that is dust/dirty.
  • Wait for the case to dry. Once dry, install it back on your phone.

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How to Remove a Screen Protector´╝č

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Having trouble removing your screen protector? Here is the quick and easy process to do so. 

  • Use your fingernail to slowly lift an edge of the tempered glass. 
  • Once you have your fingernail on the edge of the glass, slowly lift it up and and the glass should pop off shortly after.

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How to Install Screen Protectors?

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When you receive your screen protector, you should have an alcohol wipe, zizo cloth, stickers and tempered glass. 

STEPS TO INSTALL:

  1. Clean your phone screen thoroughly with the alcohol wipe. Don't forget the edges!
  2. Use the Zizo cloth to remove any other residues that are on your phone.
  3. Once your screen is dry, use the stickers to remove any left over residue by light tapping them on the screen.
  4. Carefully remove the protective layer from the tempered glass. Align the glass to your phone screen. Once you are satisfied with the placement, give it a push and make sure the glass is applied to all edges of your phone screen.

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What is the Warranty Of Zizo Wireless?

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For returns, exchanges, or replacements, Zizo Wireless offers a 30 Day Warranty - 100% satisfaction guaranteed. The first day begins the moment you place your order with Zizo Wireless. You must contact Zizo Wireless within your warranty period for assistance.  

All Zizo cases purchased from Zizo is guaranteed under a 1 Year Manufacturer's Defect Warranty. The product must show valid signs of defect in order to qualify. This warranty begins the first day of your purchase.

Want an extended warranty on your cases, screen protectors, or holsters? At Zizo, Zizo Wireless offers a Lifetime Product Warranty (sold separately) that will provide you with a code to replace those broken or missing parts. The Lifetime Warranty provides a 100% discount code for all replacement holster/screen protectors. Furthermore, it provides a 70% discount code for all replacement cases. This warranty is sold separately and is recommended to be purchased with your case.

The shipping and handling fee is not included in the lifetime warranty. The customer is responsible for paying the shipping and handling fees for any extended warranty being claimed.

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What is the Re Turn Policy Of Zizo Wireless?

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Need to return your case? At Zizo, Zizo Wireless has a return policy of 30 days. The 30 days start from the first day you purchased your product. Zizo Wireless is able to provide a refund* for you as long as you meet the criteria above. After return request has been approved, you must mail the package to Zizo within the 30 days warranty period and provide Zizo Customer Support with a working tracking number. Items mailed after the 30 day period will not be processed a refund.

*You will receive your refund in the form of store credit.

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Also, you can visit Zizo Wireless Official Website to get more helps, faqs and knowledge base.

About Zizo Wireless

Family Values
Growing up in a family business has taught us values that run deep in the history of business. Our parents taught us what it means to provide for our clients. The values they instilled in us shaped us as individuals dedicated to making a change in the community.

Our Vision
Our vision is to provide innovative products of the highest quality and unrivaled customer service. We know the importance of treating not only our team members as family, but also treating all of our clients as such.

A Personal Touch
We spend countless hours innovating, designing, and most importantly packing your products. Our team is dedicated to making sure every order is packed with precision and care. We love what we do, and we love the satisfaction we bring to you.