Yes, all products ordered are covered by 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact customer service department immediately. Your complete satisfaction is 1 Stop Florists' goal.
1 Stop Florists will accept most major credit cards, including American Express, Apple Pay, Diners Club, Discover, MasterCard, Visa and PayPal. All payments must be in U.S. funds. Prices may vary based on location and availability.
Some states require that 1 Stop Florists will collect sales tax, generally on the full amount of the order including delivery. If this is the case, the correct amount will be calculated automatically and show up on your total in the checkout area of 1 Stop Florists site.
1 Stop Florists' flower, balloon and some fruit basket prices include a small transmission fee that may be retained on orders filled through a local florist. This fee helps 1 Stop Florists deal with the difference of prices found in various U.S. metro area markets.
Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if 1 Stop Florists encounter a problem with your order they will need to contact you. Please respond to phone calls and/or e-mails as soon as possible to avoid delivery further delays.
1 Stop Florists' ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although 1 Stop Florists encourage you to place your order online, you may also call 800 number and 1 Stop Florists will take your order over the phone.
Yes, for hospital delivery, please include the recipient's room number and full name as it is listed at the hospital as well as ensure the recipient is not scheduled for discharge on the requested delivery day. For patients in critical care, receipt of floral arrangements and fruit baskets may not be allowed - telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.
1 Stop Florists will leave a note on the door and try again later. If driver determines that it is safe to leave the flowers with a neighbor 1 Stop Florists will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.
Once you order has been validated, you will receive an e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting customer service department about the status of your order. If you do not hear from 1 Stop Florists after you receive your confirmation, your flowers were delivered on the day specified on your confirmation.
Yes, in most cases 1 Stop Florists is able to fill international floral orders. Call 800 number for international delivery information. There will be an additional charge for international orders. Make sure to supply complete delivery information including full name, street address, city, county, province, country, postal code, and telephone number. 1 Stop Florists cannot fill international fruit basket orders.
Yes, with the exception of Sundays. Fruit baskets ordered within the continental US and Canada can be delivered same day if received by 1:00 PM Monday – Friday, and 12PM Saturday. Fruit is not available for Sunday delivery. Fruit can be delivered Monday – Saturday by 7:00 PM same day, in the recipient's time zone. Orders received after 1:00 PM Monday - Friday, and 12PM will be delivered the next day. In some locations 1 Stop Florists may need 24 hours for delivery. There are no deliveries on major holidays for fruit baskets.
Yes, flowers and balloons ordered within the continental US and Canada can be delivered same day if received by 2:00 PM Monday - Friday, 12:00 PM Saturday. Delivery in the recipient's time zone are delivered by 7:00 PM that day. Sunday delivery is available in most areas if the order is placed before 12:00 PM Saturday in the recipient's time zone. If 1 Stop Florists is unable to process your order for Sunday delivery they will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 2:00 PM Monday - Friday, 12:00 PM Saturday in the recipient's time zone will be delivered the next day. In some locations 1 Stop Florists may need 24 hours for delivery of exotic flowers. Call to verify delivery information in your specific area.
You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 8:00 PM, Saturday 6:00 AM to 5:00 PM and Sunday 8:00 AM to 5:00 PM, Pacific Time. 1 Stop Florists is closed on New Year's Day, Easter, 4th of July, Thanksgiving, and Christmas Day.
Any gift of flowers, balloon bouquets and some fruit baskets are freshly made and hand delivered by local florists 1 Stop Florists partner with. Because of this, up to the minute gift tracking and status updates are unavailable until the day after the requested delivery date. As always, by logging into your account you can see if your gift has been scheduled with a florists as well as after it has been delivered.