1-800-Flowers.com has two ways of delivering your gift: they are either hand delivered by a local florist or shop or delivered by one of our reputable carriers including: FedEx, UPS and United States Postal Service.
If you need to change or cancel your order, please reach out to 1800Flowers immediately at 1-800-468-1141. Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.
If your order is scheduled for a future delivery date, 1800Flowers will do everything possible to fulfill your request. Just email 1800Flowers or give them a call at 1-800-468-1141.
Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues.
Your order is then sent over a secure connection to 1-800-Flowers.com. You'll receive an email confirmation once your order has been received.
Local and State sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.
1800Flowers accepts the following credit card payment options:
American Express®, Discover®, MasterCard®, Visa®
1800Flowers also accepts the following express checkout payment methods:
AMEX Express Checkout, Chase Pay, Masterpass PayPay, Visa® Checkout (Apple Pay and Android Pay are accepted on the mobile app only).
1800Flowers will attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once they receive verification of sufficient funds, your order will be completed and transferred securely to them. Your account will be charged in 24 to 48 hours.
All of the flowers & gifts are backed by the 100% Smile Guarantee, which 1800Flowers is proud to stand behind. If you're not satisfied with your purchase, for any reason at all, they will do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of 1800Flowers' promise to provide you with an excellent customer experience every single time.
Late Delivery/Non-Delivery: The local florists of 1800Flowers and logistics team work diligently to make sure that your special gift arrives on time, within their normal delivery hours of 9AM to 8PM in the recipient's time zone. During their busy holiday periods like Christmas, Valentine's and Mother's Day, 1800Flowers may extend their delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, their dedicated Customer Service agents will do everything they can to help successfully resolve your issue.