Most of the products Warranty Information sell includes a warranty directly from the company that manufactures the product. For further warranty information on a specific product contact 4seating.com at 1-800-407-8665.
Defective merchandise needs to be returned prepaid to 4seating.com(remember package carefully so items do not get damaged) they will then replace or repair any defective items and return to you at their expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping. If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 30% RESTOCKING fee and round trip shipping costs on standard merchandise that is unaltered. A 50% RESTOCKING fee on custom (or altered items i.e. items that have a loveseat added, electric recline or cupholders changed) and the freight cost. All decor and special order items are non-returnable. This fee is your order initiation fee. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
CALL 4seating.com WHILE THE DRIVER IS THERE IF POSSIBLE 1-800-407-8665 Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, 4seating.com asks that you refuse those items. However, if it is usable 4seating.com will suggest you keep it until they get a replacement to you or we will have someone out to repair it. In this case 4seating.com will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE 4seating.com NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. 4seating.com will ask that you then call them to report the situation, and they will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE. In no case can 4seating.com accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact 4seating.com by phone or email within 7 days of receipt for replacement parts.
On average, in stock standard shipment items are delivered within 7 to 10 business days from when the time it ships, not from the time it's ordered. Most deliveries are made 8AM - 5PM Monday thru Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery. White glove deliveries will have to be shipped to a local agent. They will call you to schedule the date and time when they will deliver your items.
For your own protection. All items must be inspected for damage while the delivery driver is at your door. Please do not sign for delivery until you have determined that all packages have arrived in satisfactory condition. The freight company will not accept a damage claim unless the damage is reported immediately in the presence of the delivery driver. Please Note: The shipping times they quote are estimates, not guarantees. When it comes to order times 4seating.com is depending on the factory to provide us with the estimated ship date. If 4seating.com finds that there's going to be an unusual delay for your order, they will notify you. UNLESS OTHERWISE ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT BRING THE PRODUCTS INSIDE. This includes replacement pieces for any damaged items received or for any warranty replacements.
Yes 4seating.com has a showroom in La Habra, California, @ 1000 S. Euclid., 90631
4seating.com accepts Visa, MasterCard, Money Orders, Cashier's Check, (4seating.com reserves the right to hold any check until they clear) and Bank Transfers (Call for account information).
Only applies to rows of 2 or more Home Theater Seats, Sectionals, and Home Theater Accessories.