If you haven’t activated your Alipay account yet, you can only link one card to it. However, after activation, you can link a maximum of 5 cards to your account.
Currently, the following payment methods are accepted on AliExpress:
Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket.
Unfortunately, Paypal, installments, COD (Cash on Delivery), and Discover Cards are not accepted.
All payments on AliExpress are only released to the seller after you have confirmed your order was received in satisfactory condition. Please do not transfer payments directly to seller. Only transactions made on AliExpress are covered by Buyer Protection program.
Regular orders (excluding promotions and coupon discounts) with prices over US $20 can be paid by Wire Transfer.
Please follow the steps below:
All product prices and shipping costs on AliExpress are quoted in US Dollars (US $).
However, the British Pounds (GBP￡), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (￥) and Swedish Krona are also accepted when you pay by credit/debit card.
When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen and Swedish Krona.
When you make a payment with Boleto (available in Brazil only), usually Ebanx or your bank converts the transaction for you.
In addition, Mercado Pago and Doku also support local currencies in Mexico and Indonesia.
If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.
On app you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and AliExpress Pocket.
On website (PC) you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket.
If you have difficulties opening a dispute, please check the below possible reasons:
If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.
Currently, you can select different tag such as 'AliExpress Coupons', 'Seller Coupons', 'AliExpress Select Coupon' to find coupons under your account.
If you don't find the coupon under your account, please check below possible reasons:
If you cannot get discount, please check below reasons:
Kind Note: Currently, Russian and Spanish sellers do not accept AliExpress discount.
If you’re having trouble placing an order, check if you’re experiencing one of the following difficulties:
Note: You will not be able to place an order if you are based in China or your account is registered as a seller account.
You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again.
You may be charged customs duties and taxes for something you bought on AliExpress because:
The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
Note: Detailed product information is displayed on the product details page. This information includes product specifications, seller information and buyer reviews.
To ensure the safety of your payment, all orders on AliExpress will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If AliExpress failed to verify your payment, your order will be automatically cancelled.
If after 24 hours your order is still being verified, please contact Customer Service Team.
Unfortunately, order details cannot be revised after an order has been placed successfully.
If you want to change anything about your order, you can try the following:
If you have any questions about a product, contact the seller via email or live chat by using TradeManager or a personal message. You can find their contact information in several locations.