AliExpress Coupons & Promo Codes

  • Sale

    Up to 67% Off Jinkairui Relax & Snag Massagers

  • Sale

    Up to 50% Off Tools and Items for Home Improvement!

  • Sale

    Keeping It Fresh. Up to 40% Off Women's Fashion!

  • Sale

    Up to 50% Off E-bikes, Scooters and Accessories

AliExpress FAQ

How Many Credit Cards Can I Link to My Alipay Account?

If you haven’t activated your Alipay account yet, you can only link one card to it. However, after activation, you can link a maximum of 5 cards to your account.

Can I Use Other Payment Methods Such As Paypal, Installment, COD, Discover Card?

Currently, the following payment methods are accepted on AliExpress: 

Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket.

Unfortunately, Paypal, installments, COD (Cash on Delivery), and Discover Cards are not accepted.  

All payments on AliExpress are only released to the seller after you have confirmed your order was received in satisfactory condition. Please do not transfer payments directly to seller. Only transactions made on AliExpress are covered by Buyer Protection program.

How Can I Pay By Wire Transfer?

Regular orders (excluding promotions and coupon discounts) with prices over US $20 can be paid by Wire Transfer.  

Please follow the steps below: 

  1. Select Wire Transfer on the checkout page
  2. Click Continue to get the Beneficiary Account Number that you need to transfer your payment. Wire Transfers can only be made in US Dollars
  3. Print out the section containing your wire transfer information
  4. Go to your local bank to transfer the money. Bring the printed wire transfer information and show it to the bank officer before making your payment
  5. The status of your order should change to "Paid" within 7 business days. 

How Can I Pay In My Local Currency?

All product prices and shipping costs on AliExpress are quoted in US Dollars (US $). 

However, the British Pounds (GBP£), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (¥) and Swedish Krona are also accepted when you pay by credit/debit card.

When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen and Swedish Krona.  

When you make a payment with Boleto (available in Brazil only), usually Ebanx or your bank converts the transaction for you. 

In addition, Mercado Pago and Doku also support local currencies in Mexico and Indonesia.  

If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.

Which Payment Methods Can I Use On Aliexpress?

On app you can use the following payment methods: 
Visa, MasterCard, Maestro, American Express, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and AliExpress Pocket. 

On website (PC) you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket.

I Am Having Trouble Opening a Dispute. What Should I Do?

If you have difficulties opening a dispute, please check the below possible reasons: 

  1. The Buyer Protection period may be over. Please note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. 
  2. There are errors in the dispute form. The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form. 
  3. The form includes an unsupported file type. Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported. 

If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.

I Did Not Receive My Coupon, What Can I Do?

Currently, you can select different tag such as 'AliExpress Coupons', 'Seller Coupons', 'AliExpress Select Coupon' to find coupons under your account. 

If you don't find the coupon under your account, please check below possible reasons: 

  1. Check whether the campaign is still valid. It may has not yet started or already expired.
  2. Check whether the coupon is issued based on first come, first served basis. The coupon may already run out and you can try earlier in next round.

Why Cannot I Get Discount?

If you cannot get discount, please check below reasons: 

  1. A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
  2. Check the deadline of discount. As we always have various activities on AliExpress, you can join other activities to get coupons and discounts.
  3. Check if you meet the minimum spending requirements. For example, if it shows "US $7.00 off per US $89.00", it means you can get the US $7 discount only when your order value is over US $89.

Kind Note: Currently, Russian and Spanish sellers do not accept AliExpress discount.

Why Cannot I Place an Order?

If you’re having trouble placing an order, check if you’re experiencing one of the following difficulties: 

  1. Incorrect verification code. Make sure you enter the correct verification code when prompted. 
  2. Please make sure your information only contains English characters.

Note: You will not be able to place an order if you are based in China or your account is registered as a seller account.

Why Cannot I Place Order Due to Security Reasons?

You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again.

Do I Have to Pay for Customs and Import Taxes?

You may be charged customs duties and taxes for something you bought on AliExpress because: 

  • Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
  • When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.

The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority. 

You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence. 

How Do I Find a Product?

  1. Type the name of the product you’re looking for into the search bar. You can search for products by name or features, such as brand, artist, part number, etc.
  2. If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar.  
  3. Narrow your product search by using the advanced search tools.  

Note: Detailed product information is displayed on the product details page. This information includes product specifications, seller information and buyer reviews.

Why is My Order Being Verified After I Have Already Paid?

To ensure the safety of your payment, all orders on AliExpress will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If AliExpress failed to verify your payment, your order will be automatically cancelled. 

If after 24 hours your order is still being verified, please contact Customer Service Team. 

Can I Change Order Details Such As Size, Shipping etc.?

Unfortunately, order details cannot be revised after an order has been placed successfully. 

If you want to change anything about your order, you can try the following: 

  1. Ask the seller to cancel your order. Once your order has been successfully canceled, you can place a new order.
  2. If your order has not been shipped out yet, you can contact the seller to change the order details for you.

I Have Questions About Details Of a Product, What Should I Do?

If you have any questions about a product, contact the seller via email or live chat by using TradeManager or a personal message. You can find their contact information in several locations.