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American National Standards Institute Inc. FAQ

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A cookie is a bit of information that saved on your computer; it will help the store identify who you are when you visit the site. It also keeps track of the standards that you want to purchase. In order to enable cookies, use the help feature in your browser by pressing the F1 key and searching for “cookies” or “enable cookies”

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You can use this feature to e-mail links to a friend or colleague. Along with your name and email address, you may include a personalized message. Information you enter in this form will be used to email the intended recipient. ANSI will not sell your information to a 3rd party or use this information for any other purpose.

What Documents are Protected By Digital Rights Management (drm)?

The documents copyrighted by these developers are protected by Digital Rights Management (DRM) and will require the File Open plug in: AGA, AIAG, ASHRAE, ASIS, ASME, AWS, AWWA, BHMA, CGA, CITRA, CSA, GEIA, HI, ICC, IESNA, IEST, IKECA, IPC, LIA, MSS, NASPO, NEMA, NSF, PMI, TCNA, & WMMA.

Are the Documents At the Ansi Webstore In Electronic Adobe Acrobat Pdf Format Only?

Documents sold on the ANSI Standards Store are in Adobe Acrobat PDF format. You can download the PDF immediately and print it yourself. Some DRM protected documents identified with the 'No Print" icon cannot be printed. ISO and IEC standards are available from Amazon in hard copy format.

My Account is Locked, How Can I Unlock My Account?

If your account is locked after several failed login attempts, please contact customer support at [email protected] or 212-642-4980.

I Am Having Trouble Logging In?

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I've Properly Entered the Credit Card Information and My Order is Still Being Rejected, Why?

You may have reached the credit limit. You can try to use a different card or contact your credit card issuer or the person at your organization that administers your credit card for further information.

My Order Won’t Go Through Or My Credit Card Keeps Getting Rejected, Why?

Transactions are generally declined for your security and most often the cause is incorrect information or a mistyped entry in a form field. Be sure the billing address and phone number exactly match your credit card statement and the account number, card type, expiration date and CCV number are entered online exactly as they appear on your card. Double check the card number, CVV and card type and verify the proper billing address and phone number. Transactions are blocked to protect against fraud when multiple failed attempts are made on your card.

Can ANSI Send Me a Quote?

Because the pricing is subject to change without notice, ANSI does not quote pricing for items on the ANSI Webstore. If asked, they will provide you with that day’s current retail pricing.

Can You Send Me an Invoice?

ANSI does not send invoices for website orders. Upon order completion, you will receive an email confirmation of your order with order details.

What Payment Options Do I Have At ANSI?

You can pay for individual standards through the ANSI Webstore using a MasterCard, VISA, American Express or Discover Card or a prepaid Deposit account. In addition, you can pay for subscriptions by check, EFT or with one of the credit cards listed above.