Coupons & Promo Codes

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Can I Order In Quantities Smaller Or Larger Than Those Shown?

Most of the time, the minimum quantity shown is the required minimum, although encourages you to call if your requirements mean you need fewer items. can sometimes work a little magic behind the scenes, so it’s worth a try. If you need to order more than the quantities shown, please call 877-368-5678 as additional discounts may be available. 

If I Place Multiple Orders Using the Same Design, Do I Still Have to Pay the Setup Fee for Each Order?

Yes. Each product has a different set-up cost, even if the design or imprint is the same. They would each have to be printed in separate machines and at different times.

What are Setup Charges?

Some of the items offers have “setup” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

Does Keep My Art On File?

Yes. keeps your artwork on file to make future orders simple and easy. Each piece of artwork is saved for up to two years.

Can I Specify a PMS Color for My Art?

Yes. In some cases, there is an additional charge for this service in order to buy the correct ink if an exact match is required. There are a few products in which this is not possible due to the limitations of the imprinting process. 

Your Customer Care Representative will help you with this. Just let know which colors they should be working towards in the additional comments section in the order process, or just let your representative know (you will get an email from them shortly after you place your order).

When Will My Order Of Arrive?

The transit time is dependent upon the distance between the factory and the shipping destination. Shipments often take about 1-5 business days. 99.9% of all the orders that we process are shipped on time. 

Production time are listed for every item on the site. This is the number of business days it takes to customize your item after you’ve approved the artwork for production. The number of days for delivery depends on the shipping method you choose. As part of the online ordering process, we show you the shipping charges for ground (usually 2-5 days transit time), 3-day, 2-day and next-day shipment. If you need an item faster than the production time shown or if you have any questions contact directly at 877-368-5678.

What Type Of Payments Does Accept? accepts checks and all major credit / debit cards, including Visa, Mastercard, American Express and Discover. When issuing a check as payment for an order, funds for the check must clear in the bank before they submit your order for production. If your order is time sensitive, use a credit card to instantly clear the payment. 

International customers have two options for completing their purchase: using a wire transfer or by sending a check. Paying by wire transfer will expedite the ordering process.

What is a Virtual Proof? What Am I Supposed to Do With It?

Your Customer Care Rep will email or fax a free virtual proof (a digital preview of your artwork on the product) to ensure your complete satisfaction before we begin production. If you need to make changes, will work with you to get your artwork exactly the way you want it, and that’s the goal of the virtual proof.  

Product customization, or production, will only begin when you are completely satisfied with your virtual proof, so you know your promotional products will convey your branding message professionally and accurately!

What If I Don’t Have Artwork?

Don't worry. Share your thoughts with, and send what you have - even if it’s just a sketch on a bar napkin. The professional art team (possibly the largest in the industry!) will work with what you have to create exactly what you need for FREE.  

Don’t have any art at all? Just tell your Customer Care Rep what you’d like, and will create it for you FREE. If you do not have artwork and would like us to typeset your info, can do that as well. This is a tremendous value!

What are Other Acceptable Image Formats?

Any PC-compatible image file, including .PDF, .JPG and .PNG.

What are the Preferred Image Formats for Artwork Submissions?

EPS, AI, CDR (in vector format with fonts converted to outlines or curves).