For authorized returns, Aquasana will initiate a full refund (purchase price excluding shipping and handling) when the product is received at Aquasana.
Your Return Authorization Code will be identified and marked as received.
- The package will be inspected to confirm that it contains everything included with the product.
- Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.