The refunds and credit notes will be carried out within 15 working days counting from receipt of your return.
The method of reimbursement depends on the means of payment used to order :
The items should be returned in their original packaging and in their original state, together with the delivery note received with your order.
Return is free if you ordered from one of the following countries: France (mainland), Germany, Belgium, United Kingdom, Spain, Netherlands, and Luxembourg. If the order was placed from another country, return charges are at your expense.
You have a delay of 15 days after receipt of your order to return your purchase in exchange for a refund or a credit note. If ARMOR LUX does not receive your return within 15 days (except in case of force majeure), the return will be canceled and the purchase will be considered definitive.
It is not possible to place an order by phone, however, ARMOR LUX invite you to contact customer service at +33 (0)2 98 90 10 29 for all the assistance needed during placing your order.
No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.
No cancellation or modification of the validated order is possible. However, you can return your order free of charge, and place a new correct order.
For any request to exercise your rights, you can send an email addressed to dpo@armorlux.com or a letter to Armor-lux Legal Service, 21,23 rue Louison Bobet, ZI Kerdroniou, 29556 QUIMPER Cedex 9.
All requests must be accompanied by proof of identity.
ARMOR LUX uses your data in the context of carrying out your orders or purchases. Excluding data processed within this context, usage relies exclusively on your consent, which you are able to withdraw at any time. This processing is used for purposes of customer relationship monitoring, the implementation of a loyalty program and commercial prospection. ARMOR LUX informs you that your data may also be subject to further processing for statistical purposes.
You have the right to access, rectify, oppose, delete and limit the processing and portability of your personal data, under the conditions set out in the Regulation.