When this happens, it means we thought ASOS had stock of the item when you placed the order. However, when ASOS went to pack your order up ASOS realised ASOS didn't have the item available anymore.
ASOS don't tend to restock a lot of items as ASOS is always keeping up with the latest fashion trends. ASOS may occasionally restock an item or receive a suitable return so keep checking the website in case it does come back.
If you discover a fault, please contact the Customer Care team with the order number, the faulty item's name and number, and a description of the fault.
ASOS wants to sort out any issues with incorrect items straight away. Please contact the Customer Care team with the order number and the incorrect item's name and product code.
Sales tax is included in our prices stated on our US website.
You can use any of the cards listed below to pay for your order: