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Avas Flowers FAQ

Why are the Prices At Other Florists So High?

Many florists buy in a small quantity and they pay very high prices for these flowers. A typical wholesale florist has a huge mark up when they sell to retail florists. Many retail florists also do very little volume, just a few deliveries a day. These florists are of the mindset that they need to make a lot of money on each order to be profitable so they charge high prices.  

Why Do the Flowers Last Longer?

The typical retail florist buys flowers in small quantities from a wholesale florists inventory. This inventory may be up to 2 weeks old at the time of purchase! That retail florist may not turn over that inventory quickly either. Flowers do last a long time in a cooler but once taken out of that cooler for use when flowers are older they simply do not last. Avas Flowers will bypass the wholesale florist-as Avas Flowers is one ourselves-so we buy direct from the farms. In fact Avas Flowers gets their flowers delivered in cold storage tractor trailers! Many shops are stopping at a wholesaler in the morning picking up a box or a bunch of flowers! The product is simply much fresher then what their competitors may be offering due to the way they buy and how they sell.

Can I Specify the Time Of Delivery?

Avas Flowers will do their best to meet your delivery requirements. Let Avas Flowers knows what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 2PM. After 1PM type of requests we can usually meet. When it comes to schools, businesses and sympathy service times Avas Flowers understands the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but Avas Flowers will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that Avas Flowers can meet requests for timed deliveries. Avas Flowers will do their best but it is simply not practical as the volume of orders does not allow for that type of service many times.

How Much Does It Cost to Have Flowers Delivered?

Avas Flowers has a delivery fee of $9.99 as well as a service fee of $15.95 for hand delivered florist orders and prices start at $18.95 for gift box delivered items. In the event that the delivery address is a remote or rural location, additional fees may apply and we will contact you to let you know. If Avas Flowers receives an incorrect delivery address, they may charge an additional service fee to reroute the arrangement.

What Can I Do If I Am Not Happy With the Flowers That Were Delivered?

In the unlikely event this happens be assured Avas Flowers will do their best to make you happy. Avas Flowers will pick up and redeliver another arrangement if you notify them within 7 days of receiving the flowers. Since most of their products are perishable goods, Avas Flowers deso not accept returns and they typically do not issue refunds as there is a 50% restocking fee. However, their caring and experienced staff will ensure your satisfaction to the best of their ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement Avas Flowers will not issue a refund.

What If the Recipient is Not Home?

If no one is available to receive the arrangement, Avas Flowers will sometimes leave the arrangement at the door or Avas Flowers may have to contact the recipient to let them know of the delivery attempt and to see when the best time of delivery would be. If Avas Flowers does not hear back from the recipient, Avas Flowers will automatically schedule the re-delivery for the following day.

If I Place an Order for an Arrangement, Can It Be Delivered On the Same Day?

Generally yes, Avas Flowers can accommodate same-day deliveries as long as the order is placed before 2PM local time. There will be exceptions to this as deliveries are dependent on the drivers’ route, which varies daily. Avas Flowers will do their absolute best to accommodate your request. Our farm direct items in a gift box can not be delivered the same day.

What are the Business Hours Of Avas Flowers?

AvasFlowers is staffed regularly from 9AM to 6PM from Monday to Saturday and from 9AM to 2PM on Sundays. Their support staff is available to take calls after hours to try and assist you. Please feel free to email AvasFlowers or call if you have any inquiries.