The XeraCalm A.D, Cold Cream, Care for Sensitive Lips, Cicalfate Restorative Skin Cream; Trixéra+ Selectiose as well as the Avène Thermal Spring Water can be used on babies (6 months and up) and children.
Although Avene recommends not exposing children under the age of 3 to the sun, Avene suggests Avéne Mineral & Classic Sunscreens SPF 50+ for children 6 months and up.
All of the products can be used during pregnancy and breastfeeding however we recommend, as a measure of precaution, to not use the following products: Cleanance MAT Mattifying Toner, Cleanance Mask and Cleanance MAT Mattifying Emulsion for their concentration of salicylic acid and PhysioLift Night Balm, PhysioLift Eyes, Ysthéal+ Eye contour cream, Ysthéal+ Emulsion, TriAcnéal NIGHT Smoothing Lotion and RetrinAL because they all contain Retinaldehyde, an anti-aging compound derived from Vitamin A. Vitamin A supplementation needs to be limited during pregnancy and breastfeeding periods.
All Eau Thermal Avène products are hypoallergenic.
This criteria is taken into account in the ingredients choice.
Hypoallergenicity tests are made during the products development.
In fact, during the process of selecting a component, Avene has a double requirement: firstly the safety and secondly the efficiency and cosmetic properties to obtain the most suitable texture (touch, penetration, perfume etc.).
During their development, Avene's products undergo a great number of tests concerning bacteriology, compatibility between formula and packaging, tolerance, usage ... all aiming to guaranteeing safety and efficacy.
Each product has an icon on it (which looks like an open jar) with the number of months the product stays fresh once opened.
All of the products are manufactured and tested under strict quality control guidelines set by the Pierre Fabre Group. All of the formulas are compliant with current European legislation and have been clinically tested by dermatologists to ensure they provide excellent results of efficacy and tolerance, even for people with hypersensitive or atopic (eczema prone) skin. All ingredients used by Pierre Fabre Dermo-Cosmétique Laboratories are on the list of ingredients authorized by the European legislation for use in cosmetic products. The Pierre Fabre Group monitors the safety of each product marketed around the world in accordance with its own strict internal pharmaceutical quality and safety standards.
For over 20 years, Avène has created every product with unmatched care and passion. Should you choose to return a product in unopened and sellable condition, Avène will happily refund the original credit card if returned to Customer Service within 30 days. Returns received after 30 days, and up to 60 days after purchase, will be granted an online store credit or an exchange will be issued.
Only applicable for purchases made directly on aveneusa.com. All returns and exchanges must include original receipt. Exchanges are not eligible for promotions. There are no cash refunds. All sale items are final sale – no exchanges or refunds.
All of the order are shipped via FedEx. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your FedEx tracking number.
Upon shipment, your tracking number will also be displayed. To track you order, click the tracking number on Order Status page to view the delivery status of your order. Please keep in mind that some carriers take 24 – 48 hours to update tracking information after the order is shipped.