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Avis FAQ

What is the Pet Policy Of Avis?

Avis does not have a strict pet policy, but please be sure to return your rental car in clean condition and free of pet hair, etc. to avoid cleaning fees. 

What is the Typical Timeline for Processing a Damage Claim?

When a vehicle is involved in an accident you can typically expect to hear from Avis in a 30-60 day time-frame from the date of the incident. The time-frame heavily depends on the type and amount of damage the vehicle endured as a result of the incident. In order for Avis to provide you with the best service possible Avis must first have the damaged vehicle repaired, or complete the Salvage transaction prior to providing you with accurate costs associated to the vehicle damage.

Can Reservations Be Made If the Credit Card In Profile is Expired?

Yes. You can still make a reservation on Avis.com with an expired or cancelled credit card number, but you will need to provide a valid credit card at the time of rental. Preferred Service members will need to stop at the counter before going out to their assigned spot. To avoid this hassle, we recommend you update the credit card on your profile before making any reservations.

Can I Buy an Avis Gift Certificate?

Easy to purchase and easy to give! Please call 877-467-8471 between 7:00 AM and 4:00 PM Eastern Time to order one today. 

Am I Responsible for Parking Tickets and Traffic Violations?

Please drive safely and observe all ordinances, rental customers are responsible for payment of any tolls, parking, and moving traffic violations along with a reasonable administrative fee. Payments for these violations may be processed by an Avis designated agent.

What Do I Do If I Loet Keys and Need Fuel?

Avis provides 24-hour-a-day roadside assistance. The number for the Avis Emergency Roadside Assistance Department in the U.S. is 800-354-2847.

I Forgot to Turn In My Car Keys. What Do I Do?

If you have accidently kept the keys after dropping off the car, please return the keys back to the drop off location.

What is an AWD Number (Avis Worldwide Discount Number)?

An Avis Worldwide Discount (AWD) number may be found in newspapers, magazines or television ads; by clicking banner ads on Web sites; or on the avis.com Web site. 

If you're a member of an organization or company that partners with Avis, please contact that organization directly and ask whether it has an Avis Worldwide Discount number you may use for your rental.

Where Can I Buy a Car From Avis?

Cars are available in Arizona, California, Colorado, Florida, Nevada, New Jersey and Texas. 

What is Avis Car Sales?

Avis Car Sales is the EASY way to buy a late-model, low-mileage used car. Shop the online inventory. Choose from thousands of well-maintained vehicles -- all at low, no-haggle prices. Then, take a no-risk, hassle free test drive for 2 hours FREE or for up to 3 Days at a reduced rate.