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Bata FAQ

Is Specialized Footwear for Medical Problems Available In Bata Store?

As of now, Bata does not have specialized footwear for specific medical concerns in the retail stores. However it shall be a privilege to be of help to you. Bata would be delighted to hear from you and assure you that Bata will try their best to address your concerns. Please contact Bata vie email through customer service section.

How Can I Find Out If a Certain Brand is Available In the Store?

The collection on Bata's site is only one small part of choices offered in Bata's stores. To know Bata's selection of products better, Bata recommends you to visit our stores. You will find the best offers, and benefit from time-to-time promotions. To find the Bata store nearest to your premise, please proceed to the store locator.

Can I Buy Bata Product Online?

Yes. Keeping in mind the importance ease of shopping online, Bata is launched the new and updated website, where the consumer can not only view the catalogue but also make a purchase. In addition to this, the website aims to be a window to the company and to essentially dispense information about the company, its products and stores to consumers.

What Type Of Footwear Can I Find In a Bata Store?

Bata is a family store. Thus, you would be able to find all types of footwear for men, women, kids, school and sports. Bata also offers vast varieties of accessories and foot care products. Bata requests you to check out our stores for the latest in technology and Brands.

How Do I Return Items Delivered By Click & Collect? What If Customer Takes Back Home & Now Want to Return for Refund?

You will be able to return any Click & Collect order for a full refund within 14 days of collecting it. To do this, you can either come into any of Bata's stores or register the return online and post it back to Bata. If the items are not right for any reason you can simply return them on the spot and The Refund of the paid amount will be initiated in your account directly. Please allow 5 working days for this refund to show in your account.

Can Some One Elso Collect Items On My Behalf?

Yes, but they will have to take your order number; you will find this on your confirmation email, and one piece of ID from the following list to identify themselves: voter id card, pan card, passport, driving licence, aadhar card i.e. any proof which authenticates  individual's name & address along with a handover letter mentioning your acceptance.

What Do I Need to Take With Me When I Collect My Order?

You will need to take your order number, you will find this on your confirmation email, and one piece of Id from the following list voter id card, passport, driving license, aadhar card i.e. any proof which authenticates your name & address.

Where Should I Collect My Order From?

Your order will be sent to Bata Store of your choice which you have selected upon placing the Order. You can approach any one of staff members who will happy assist you in picking up your Click & Collect order from the cash till.

What Do I Do If I'm Not Happy With the Substitute I Am Given Or Would Like an Item Refunded?

Bata ensures you'll be delighted with your purchases, but if you're not 100% satisfied for any reason you can simply exchange the order for anything else in store or alternatively have your money refunded.

Bata Store will not be liable to issue refund for the cancelled order.

The Refund of the paid amount will be initiated in your account directly. Please allow 5 working days for this refund to show in your account.

What Happens If I'm Not Happy With Something I Have Ordered Upon Receiving?

On the rare occasion, if you are not satisfied with the product you have ordered, you can look for a different product of the same or higher amount from the store itself & pay the balance amount to store after billing.

How Long Will It Take for My Order to Arrive In Store?

Bata estimates that items will arrive in store within 3 to 5 days of the order being placed online.

Bata will email you to let you know when your order is ready for collection followed by a call from our store executive. Please note that during Bata's sale and busy periods deliveries may take longer.

How Do I Confirm That My Click & Collect Order is Placed?

Once you've placed your order, you will receive an order confirmation email with the items purchased, the store address and chosen collection date. When your order has arrived at your chosen store, you will receive a 'ready for collection' email.

How Do I Pay for My Click & Collect Order?

This service is available only for Pre-paid Orders. You can make payments by Credit Cards, Debit Cards, and Net Banking etc. Cash on Delivery is not available currently.