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Bed Star Ltd FAQ

Does Bed Star Deliver On a Saturday?

Subject to the item (s) and your delivery post code many of our items can be delivered on a Saturday, there is a surcharge of £30.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail Bed Star at [email protected] or contact Bed Star on 01423 863914 where a member of the team will be able to advise you further if this is possible.

What Do I Do If My Goods are Faulty On Arrival?

If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done by completing our Online Customer Support Form. Please note if this is not reported in the said time then this may jeopardize your rights to cancel for a full refund.

What If I Change My Mind?

If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please note the item must not be used and in its original packaging. Once you have advised Bed Star that you wish to return goods under DSR, you have 28 calendar days to do so, at your own expense. If you would like us to do this for you there is a minimum charge of £40 (depending on the item (s) ordered. Once the item has been received back, Bed Star will issue the refund.

My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

Bed Star can contact the courier and try to stop the delivery and re-book a different date for you, please note this will incur a re-delivery charge and it may not be possible to re- book until the items have been scanned back into the delivery depot by the courier.

I Have Received a Time Slot From the Courier, But It is Not Convenient What Do I Do?

Once a time slot has been provided, Bed Star is unable to change this. Bed Star can however re-arrange the delivery for another date that is more convenient for you, but there will be a charge for this.

Can I Choose My Time Slot?

All times are approximate, wherever possible you will normally receive an e-mail/text message the evening before the delivery day advising of an estimated time slot.

Is My Order Guaranteed to Be Delivered In the Time Slot Given?

All time slots provided by their third-party courier service are only an estimation and cannot be guaranteed which is why Bed Star advise the delivery is an all-day service.

I’ve Placed an Order Online. But I Have Not Heard Anything Since?

Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item is ready to be dispatched from Bed Star at which point one of the logistics team will be in contact to book the delivery.

My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

When an item is out of stock, Bed Star is given an estimated date from the supplier, this date is not guaranteed and can change, Bed Star will notify you as soon as they are made aware. Once the item has been confirmed as back into stock and ready to be dispatched one of their logistics team will be in contact to organise a convenient delivery date.

My Item Has a Lead Time What Does This Mean?

When an item has a lead time this is the estimated amount of time it will take the bed to be sent from the supplier into Warehouse. Please note, lead times are only an estimation and can be subject to change. Once your item has been received by Bed Star, one of their logistics team will contact you to arrange a convenient delivery date.