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Betsey Johnson FAQ

What is Betsey Johnson's Policy On Damaged Items?

If you receive damage or defective items, please notify Betsey Johnson immediately via email, live chat or call 866-222-4243 and Betsey Johnson will send you a return label. As soon as the item is received back a full refund will be issued. 

Can I Exchange an Item for Another Size, Item Or Color?

At this time Betsey Johnson is not able to processes exchanges. their products are in high demand and if you send back the item you want to exchange, there is no guarantee Betsey Johnson will have what you want at that time. Please place a new order for the style and color you want and call customer service at 866-222-4243 to get the return authorization and a prepaid UPS shipping label to send the item back to Betsey Johnson as a return. When you call customer service please have your new order number handy so Betsey Johnson can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Clearance items and earrings may not be returned or exchanged.

Why Do I Have to Pay Sales Tax On My Order?

Betsey Johnson is required to charge sales tax because they have retail stores in the states listed below. Taxed states include: Arizona, California, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Masasachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Sales tax does not apply to orders shipped to addresses in other states. 

Can Gift Cards Be Used On

No, Betsey Johnson Gift Cards are not accepted on

What Forms Of Payment are Accepted for Online Purchases, and When Am I Billed?

Betsey Johnson accepts Visa, MasterCard, American Express, Discover and PayPal. We do an authorization when the order is placed to verify that the funds are available. Betsey Johnson does not charge your card or account until the order has been shipped.

Can Betsey Johnson Gift Cards Be Purchased and Redeemed Online?

No, Betsey Johnson does not offer Betsey Johnson Gift Cards and Betsey Johnson does not accept gift cards as a method of payment on 

When is My Order Shipped?

Most orders are shipped the next business day after they are placed. Betsey Johnson use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.

Can I Make Changes Or Cancel My Online Order?

Please contact Betsey Johnson immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, Betsey Johnson is not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, Betsey Johnson will ask that you please wait until the order arrives and follow the return procedure.

How Will I Know If My Order is Confirmed?

You will receive an order confirmation via email.