Items listed as "In Stock" are typically expected to ship within 1-2 business days (not including weekends or holidays) of processing your order. Thus, weekends, holidays, special promotions, and other factors may delay shipment of some orders.
If you are not satisfied with your online purchase, then you may return it in-person at any of our store locations or through the mail. In-store and online returns are detailed further below. Please note that shipping charges paid for delivery of your package are not refunded as part of your return.
If you wish to cancel an order that has not been processed yet, then please contact our customer service department at (800) 898-2994. If your order has not been processed, then a customer service representative may cancel it for you, in which event we will send you an email confirmation and any charge associated with the canceled order will be dropped. Please note that Big 5 Sporting Goods' goal is to process and ship all orders as quickly as possible. Thus, your available time to cancel an order may be limited.
In accordance with applicable law, Big 5 Sporting Goods collects applicable sales tax (if any) on orders shipped to addresses in AZ, CA, CO, ID, NM, NV, OK, OR, TX, UT, WA, or WY.
Sales tax is not collected on the purchase of gift cards. In-store purchases using a gift card as payment are subject to state and local taxes.
Taxes shown in your cart and order receipt pages are estimated as of the then-current date. Actual tax is calculated and collected based on the applicable tax as of the date the item ships. Thus, the actual tax amount collected may vary from the initially estimated amount.
Online purchases can be made using any valid U.S. issued Visa, MasterCard, Discover, JCB, or American Express credit card. Debit cards may be accepted if they function as one of our accepted credit cards. PayPal and Visa Checkout accounts linked to a valid U.S. billing address are also accepted. Currently gift cards may only be used as payment for in-store purchases and gift cards may not be used as payment for online purchases.
The easiest way to check the status of your order is by using the Order Status page. There you can check the latest status of an order by simply entering your Order ID number and associated billing zip code for the order you wish to track. You may also take advantage of tracking all of your recent orders by becoming a registered user and using the Order History feature when you sign in to your account page.
You will also receive emails that will keep you up to date on the status of your order. These emails will be sent to the email address provided during checkout..