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BlueStone FAQ

Are Prices On Bluestone.com Subject to Change?

Prices on BlueStone.com are subject to change without notice. Please expect to be charged the price for the BlueStone merchandise you buy as it is listed on the day of purchase

How Do I Make a Payment for a Bluestone Purchase?

BlueStone offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery. For international orders, BlueStone accepts payments through PayPal.

Is My Jewellery Authentic and Certified?

All diamond and gemstone jewellery bought from BlueStone.com is certified by SGL, IGI, GIA or HKD and all gold jewellery bought from BlueStone.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world

Does Bluestone Sell Conflict Free Diamond?

Rest assured, Bluestone.com uses only conflict - free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Do Pendants Come With the Chain?

Yes, Bluestone does have a selection of chains to offer you. After you select a pendant, click on "Buy Now". This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chain. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

Can I Commission a Custom Design?

Please call the Customer Delight team and they will be able to help you. you can customize the gold karatage and the diamond color - clarity combination online as per your choice.

Will I Have to Pay for Shipping the Product Back to Bluestone?

Bluestone offers FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

What is the Money Back Policy?

Bluestone 30 -day No Questions asked Money Back Policy gives you time to make sure purchase is perfect. If you need to return it for any reason, Bluestone provides you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. Bluestone accepts the products without custom engraving, in its original condition and with the certification.

Can I Change My Shipping Address After I Have Place an Order?

Until your order is ready to be shipped, you can change the shipping address, Please contact Customer Delight team at 1800-419-0066 for assistance.

For orders that are ready for dispatch, Bluestone will be able to reship it to your new address as soon as the consignment is returned back.

However, for international deliveries, will not be able to reship the product to your new address, incase you have not updated the address before the jewelry is ready for dispatch.

How safe is my products?

Your jewelry is shipped in durable, tamper - proof packing that ensures that the contents remain intact. Your jewelry is fully insured till it reaches your doorstep, and Bluestone only works with reputed and established courier services like Bluedart for orders within India and UPS for international orders. Please do not accept any package that has been tampered with.

Does Bluestone Offer Any Additional Discounts?

No, BlueStone does not offer any additional discounts. BlueStone's all inclusive MRP is lower than most stores. The products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. BlueStone is able to pass on this benefit to all customers by way of honest and competitive prices.

Where is Bluestone Located?

BlueStone is located in Bangalore, the Garden City, once a pensioner's paradise now 'The Silicon Valley of India'. BlueStone designs and manufactures all the jewellery in India.