In case, you wish to cancel your order, get in touch with our customer care team either through mail or telephone within 24 hours of your placement of order. The Body Shop India will not be able to cancel the order beyond 24 hours of your placement of order.
Bodyshop will apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as Bodyshop will be unable to fulfill the request immediately.
In exigencies, in case your order has been accepted by us but your item is unable to be delivered, Bodyshop will contact you within 2 (two) business days to discuss how you would like the order handled.
If an item is out of stock, you may either contact customer care department, they will guide you to place the best alternate; else you may visit stores to find the product. The link to store locator can guide you to find your closest store.
Once your order is placed, it immediately goes to our warehouse for processing. This ensures that Bodyshop is able to ship your order quickly and ensure you get your products as soon as possible, but it also means Bodyshop is unable to modify or cancel your order.
When your order is received, Bodyshop will send you an e-mail confirming your order. Then, when your order is shipped, Bodyshop will send you a shipment confirmation. It will include the following information:
No Minimum order Value. Shipping charges are Rs.200 on orders below 2500.Delivery time is a maximum of 7 business days from order date. Ground shipping available in India only. Cash on delivery service available only in select regions.
Bodyshop is a 100% vegetarian brand. All our products are cruelty-free and are not tested on animals. However, few of their products use animal derived ingredients like honey/ beeswax etc.
All the products Bodyshop sell are 100% authentic. Bodyshop buy directly from The Body Shop International Limited.
Bodyshop has the cash on delivery option available only in select regions, you can place your order using this option and the products will get delivered to your door step, you can then pay the courier for your purchases in cash.
The reward points can be redeemed in store and online both.
The reward points are available in store and online both.