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Books A Million FAQ

I'm Sending Items As a Gift. Will the Recipient See the Price I Paid?

Click "Choose My Gift Options" and designate that your order is a gift. Gift orders receive an alternate packing slip that does not display prices. You may also enter a brief gift message that will appear on the packing slip. We now offer Video Gift Messages, record yours today!

How Do I Enter More Shipping Addresses?

If you've already established an account on Booksamillion.com, sign into "My Account" and enter more addresses to your address book prior to placing items in your shopping cart. If you've already started shopping, you may enter new addresses at several points during the checkout process. Just look for the "Enter A New Address" button.

If My Order is Sent to Several Addresses, What is the Charge for Shipping?

When you divide your order into multiple shipping addresses, the per order shipping amount will apply to each address.

How Can I Send the Same Book to Several People?

Set the quantity to the appropriate number before clicking "Ship To Multiple Addresses." For example, if you'd like to send James Patterson's latest novel to four people, set the Quantity in your shopping cart to 4. When you click "Ship To Multiple Addresses," the book will appear in your cart four separate times. You'll be able to choose the shipping address for each book. If you want one person to receive two copies, choose that person's address twice.

What is the Return Policy Of Books a Million?

Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*.

For added convenience, Booksamillion.com account holders can return their purchases* to their local Books-A-Million retail location! Customers who checkout as a guest will need to contact Customer Service at [email protected] for returns.

What Payment Options Does Books a Million Accept?

Booksamillion.com accepts Visa, MasterCard, American Express, and Discover. You also have the option of using PayPal as your payment method. At the final step of the checkout process, simply select PayPal as your payment method. Once you click "Submit This Order," you'll be redirected to the PayPal site to complete your transaction.