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Brian Tracy FAQ

What is the Shipping Cost to My Country?

Shipping costs depend on which shipping method you choose and the shipping destination. Please enter in your shipping address during the checkout process. Before you place the order, you will be able to review your order details including shipping & handling.

If I Pause My Video Can I Restart Where I Left Off?

Yes, you can easily access your video where you left off by clicking on the “My Courses” section of the E-Learning platform and viewing your last accessed video.

What is E-learning and How Do I Purchase Courses?

E-Learning programs is a convenient way to view video training materials at your home, office, or on the go-on your mobile device. Every video lesson is complete with an action guide worksheet that you can use to follow along and use to track your progress. To access the E-Learning catalog and view all our online video training course materials visit our store.

Can I Download My Virtual Training Course Videos?

No. Virtual training course videos cannot be downloaded. You will always need internet connection to access the videos on the E-Learning platform.

How Do I Know If the Product I Am Interested In is Available In Digital Format?

If the product is available in digital format, there will be an option to purchase in this format on the top of the product page.

I Am Getting an Error Message Stating That I Have Exceeded the Download Count Limit. What Went Wrong?

As a security measure, there is a limit to how many times a file can be downloaded. If you happen to reach the limit, please contact support at (858) 436-7300 or [email protected]

How Do I Return a Purchase for a Refund?

All physical products can be returned for a full refund less shipping within 365 days of purchase. Returns must be unworn, complete and in the same condition it was received. Please include a copy of one of the following:

  • Invoice
  • Packing Slip
  • Note with your first and last name, shipping/billing address, email address and phone number.

Return Complete Package to:

Brian Tracy International
Attn: Returns
2840 Fifth Ave., Suite 400
San Diego, CA 92103

What is the Return Policy Of Brian Tracy?

Product must be returned in the same condition it was received.

Brian Tracy International offers a 1-year return policy from date of purchase on all products unless specifically stated. Items must be returned complete and undamaged.

Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Return to:

Brian Tracy International
Attn: Returns
2840 Fifth Ave., Suite 400
San Diego, CA 92103

Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card. If the card has expired, please let us know the new expiration date in order to expedite your refund.