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Brightech FAQ

What About Re-shipping an Order That Was Returned?

If an order is returned to Brightech because of customer error, a re-shipping fee of $15.95 applies. This is due to the cost of re-packing and re-shipping returned items. If an order is returned to Brightech because of their error, Brightech will not charge a re-shipping fee.

Does Brightech Gift Wrap?

Unfortunately, Brightech does not offer gift wrapping at this time.

Can I Send a Brightech Item As a Gift?

Yes. Brightech can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient’s name as the shipping address. The receiver of the gift will only receive a packing slip and will NOT receive an invoice with the prices.

What Methods Of Payment Does Brightech Accept?

Brightech gladly accepts Visa, MasterCard, Discover and American Express.

Do the Electric Lights Work Outside North America?

Most of Brightech's products have North American electrical mains and are only warranted in USA. However, some of Brightech's products have worldwide voltage and work all over the world.

How Long Will It Take to Get to Me?

Once shipped, your order will arrive anywhere between 1 and 3 business days (for in-stock items) based on the method of shipment and the shipping location. Please note: the estimated transit time for shipments is not a guarantee. It is an estimate only.

When Will My Brightech Order Ship?

Orders are processed within 1-2 business days. Brightech will try to ship out expedited orders the same day but it may take up to 24 hours to process, depending on the time you place the order. Orders placed after 12pm PST will not ship until the following day.

Does Brightech Charge Sales Tax?

Brightech will charge Sales Tax on orders shipping to California.

Does Brightech Ship Internationally?

Brightech only ship to the United States at the moment.

Does Brightech Offer Free Shipping?

Yes, Brightech will offer free ground shipping within the 48 contiguous United States on all orders over $100. Please note that Brightech does not refund shipping fees for returns. If you received a defective product, Brightech will ship a replacement or a replacement part at the discretion of If an order received free shipping and a return is requested, 15% of the order amount will be deducted from the refund.

What If I Need to Change the Delivery Address Of an Order?

You can change the address before an order ship by calling Brightech at 844-550-8324 or by creating a support ticket. However, please be advised that once an order is processed and sent to the warehouse Brightech cannot change the address.

What is the Best Way to Contact Brightech?

The most efficient way to communicate with Brightech is via support ticket system or by telephone at 844-550-8324. Brightech usually respond to support tickets within 48 business hours. Please allow more time on weekends and holidays. For returns, exchanges, and replacements, customers must go through our RMA system before returning anything. If your order requires special attention, email Brightech your phone number and the best way to contact you.

How Much Does Brightech Shipping Cost?

Brightech offers free shipping on all orders over $50 within the 48 contiguous United States. For orders under $100, depending on the weight will either be a flat rate of $11.25 or a flat rate of $18.50. Other methods such as Expedited 2nd Day, are available on the shopping cart page at checkout, and the price is calculated based on weight and distance.