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C.R. Gibson FAQ

How Do I Track My Order At C.R. Gibson?

To access your account information and track your order, please login with the email address you used to set up the account and enter your password. Click the Person Icon at the top of the page to get to your Account Dashboard. Visit the Order History tab and click on the order you wish to track. If the order has shipped, you will find a tracking number to view progress.

When Will I See the Refund On My Account?

Your refund will be processed after C.R. Gibson receives the returned merchandise. Please allow a minimum of 14 business days for returns to be received and processed. Refunds are issued according to the method of payment used for the original purchase. 

What is Normal Shipping Time If I Choose to Use Expedited Services Or I Live Overseas?

C.R. Gibson offers 1 & 2 day expedited shipping if you choose to pay the additional expense. For the international consumers, shipping usually takes anywhere from 7-10 business days.

How Do I Return an Unsatisfactory Product? What is the Standard Return Procedure?

It is C.R. Gibson's goal to make every customer satisfied with their product! If you need to return an item, call C.R. Gibson toll-free at (800)-243-6004 Monday - Friday from 7:00am - 4:00pm CST. C.R. Gibson will authorize the return and give you the return shipping address. C.R. Gibson offers returns on products which have been purchased in the last 30 days.

What Payment Methods are Accepted By C.R. Gibson?

C.R. Gibson accepts major credit cards: Visa, American Express, MasterCard, Discover & PayPal. 

C.R. Gibson also accepts checks. If you would like to pay by check, please call C.R. Gibson at 800-243-6004 (select option #2) and C.R. Gibson will give you an exact order total. The address to mail checks to them is: C. R. Gibson Website Consumer Service, 2015 W Front St, P.O. Box 428, Berwick, PA 18603.

How Do I Place an Order At C.R. Gibson?

You can place an order on the website by creating an online account with C.R. Gibson, or calling customer service toll-free at 1.800.243.6004, Monday - Friday from 8:00am - 5:00pm CST. Be confident in the safety of your personal information - the orders are processed using SSL technology, approved by VeriSign- a leader in website security.

How Can I Clean My Album?

If it is made out of fabric, those albums cannot be cleaned; however, you can dust them. Leather-bound albums can be cleaned with a damp cloth.

Are C. R. Gibson Products Archival, Lignin Free, Photo Safe?

All of C.R. Gibson's scrapbooks and scrapbook refill pages are acid-free and lignin-free. The photo albums are also acid-free, PVC-free, photo safe and archival grade.