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CanvasOnSale FAQ

Can I Cancel My Order At CanvasOnSale?

Please email ([email protected]) or call the Customer Support office toll free Tel: 1-844-380-3415 Monday to Friday 9:00am-5pm Eastern Standard Time. 

If your order was placed before 7:00am Eastern Standard Time, your request must be made prior to 12:00pm Eastern Standard time. After this time your order is not able to be canceled. 

If your order was placed after 7:00am Eastern Standard Time, your request must be made prior to 5:00pm Eastern Standard time. After this time your order is not able to be canceled. 

If your order has already been shipped, please know that the package is no longer in the possession and no longer qualifies for cancelation. You may then return your canvas print for a full refund minus any shipping charges within 14 days of receipt at your own cost.

What is the Best Way to Mount the Canvases?

For stable support, CanvasOnSale recommends their hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:  

  1. Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.  
  2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.

Is There a Loss Of Image Content With Panel Splits?

When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. CanvasOnSale recommends landscapes and sceneries for this option.

What If I Am Unhappy With My Order?

CanvasOnSale is passionate about producing quality canvases to inspire your walls and we back this by their 100% Money-back guarantee. If you’re not happy with your canvas print, CanvasOnSale will either reprint it for you, or give you your money back.

Please email CanvasOnSale a picture of your delivered canvas print to ([email protected]) and describe your issue. The customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.

Which Image File Type Should I Upload?

For the best resolution quality, upload your picture in "JPEG" file format. 

How to Track My Order At CanvasOnSale?

Keep tabs on your parcels with the unique tracking number tagged onto every package. After you've placed your order, a link to the carrier's activity report will be sent to you, with which you can monitor your canvas prints' journey.

CanvasOnSale ships only using their ever-reliable partner UPS so your prints are always with a safe pair of hands.

What is the Snappy Delivery Time?

CanvasOnSale has a production time of 2-3 business days, with orders generally being successfully delivered within 7-10 days.  

Special production and delivery times apply to the following products: Acrylic Prints, Aluminum Prints, Acrylic-Forex Prints, Photo Box, Phone Cases, Blankets, Magnets and Acrylic Block. On these items, CanvasOnSale has a production and shipping turnaround time of 18 business days.  

CanvasOnSale will produce your photo calendar in 48 hours and then The Royal Mail delivers the calendars in 7 – 12 days.  

During peak periods (such as Christmas) when the production team faces high order volumes, the enduring commitment to the tip-top quality of product unfortunately means that your order might take a little longer to get to you.

How Much the Shipping Costs?

CanvasOnSale wants you to get your products as quickly and inexpensively as possible. CanvasOnSale strives to have minimum downtime between production and shipping so your personalized photo gifts get to you on time, with no delays.